Wednesday, May 29, 2013

More changes to Google Voice.

It seems that Google Voice has rolled out some new changes that are impacting some of our users.

For users who have a separate Google Voice account for use with GvGateway nothing has changed. In this case one Google Voice account sends the text messages and another (the users primary) Google Voice account receives the messages, everything is still working just as it always has. 

Users who have used there primary Google Voice account with GvGateway have always had the issue of messages show up twice in there Google Voice inbox. The first was the sent message and the second was the received message. Google has recently rolled out a change so that if you text yourself using Google Voice the message never shows up in your inbox. If you look in the history folder the message is there but it never gets to the inbox. The result is users who configured the GvGateway service this way are not seeing there messages show up in the inbox. 

We are investigating ways to address this and will update users as soon as we have news.

5 comments:

  1. I use my primary Google Voice account to receive SMS messages sent from my home security monitoring company to the GVGateway.net email address. I have never had a problem getting duplicates in my inbox even though the SMS sent is labeled as coming from my primary Google Voice number. On or around May 18, 2013 the SMS messages stopped appearing in the inbox and only in the SMS folder. Hopefully someone can look further into this and maybe it will shed some light to a workaround.

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  2. It's been a week since this original post. Any news on a workaround or fix?

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  3. Are there any updates regarding this issue?

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  4. hi,

    I am trying to sign up but getting incorrect credentials/SMS failed. However, moments later I did receive the SMS with the google verification code (both times I tried it)

    is there an issue?

    also, the help, questions, and many other links on your main page do not work...

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  5. Send pre-recorded voice through bulk Voice SMS software, Voice SMS mobile app or via voice SMS API in single click.

    Bulk sms

    ReplyDelete